Members Online
November 21 2024
Can't log in or register because you don't know your member number?
Your super details are available securely online, whenever you need them.
Through Members Online you can access:
- Your account details
- Contributions
- Investment performance and switching
- Super consolidation
- Insurance
- Past annual benefit statements
- Beneficiary nominations (and renew binding or update non-binding)
- Cash withdrawals (if eligible)
- Your secure inbox.
Can I access Members Online using an app?
With the ESSSuper app, it's never been easier to check your super on the go. On your iPhone, iPad, or your Android device, the mobile app will give you access to all the features of Members Online.
Get quick, secure access in three steps:
-
Register for Members Online access
- Download the latest version of the app from the Apple App Store or Google Play
- Use your Members Online login details – and you're done!
When you first log in, you'll be prompted to set up your FaceID (Apple only), touch ID (i.e. your digital fingerprint), or personal 4-digit PIN for future logins. You can also change or set these up later in the app settings.
Click the appropriate link below or search for ESSSuper in the applicable online store:
Handy hints for using Members Online
-
Your password – Create a secure password and change it regularly. Refer below for more information.
- Inbox – Located in the top-left corner, the inbox holds your Annual Member Statements and any other correspondence from us.
- Resources – Expand the menu to access forms, calculators, and other ways to learn more about your super.
- Selecting your account – If you hold more than one ESSSuper account, you'll need to use the drop-down list at the top of each page to choose which account you're making a request on, or updating. e.g. When requesting a withdrawal (if eligible), select the account you want the money deducted from.
- Log out - Make sure to click the Log out button in the top-right corner of Members Online each time, to protect your privacy and account details.
Keep your personal information up to date
Did you know that when any super fund, including ESSSuper, receives two pieces of unclaimed or returned mail, you may be regarded as a 'lost member'? This means the super fund may not send any more correspondence to you and your super may be transferred to the ATO. Pension or income stream accounts won't be transferred to the ATO, but ESSSuper may pause payments if we need to verify your identity.
Update your contact details and communication preferences online
Get your super together
Members Online has an option for our members to consolidate their super with their ESSSuper Accumulation Plan. Getting your super together can help you save on multiple fees, but before transferring your money in you should check any insurance arrangements that may be forfeited, or any other effects this transfer may have on your benefits.
Consolidate your super
What about the security of Members Online?
While cybercrimes such as identity theft, malicious attacks, data breaches, and phishing are still happening through the internet, we'll do everything we can to keep your ESSSuper account(s) safe online.
We take protecting your privacy online very seriously and use a variety of security features and processes to ensure the security of your personal information. You can read our Terms of use, Privacy Policy, and Privacy Collection Statement to learn how ESSSuper collects and holds your personal information.
Importantly, you can be confident that Members Online is secure through two key features:
1. Two-factor authentication
- When is it required? When you register for access to Members Online, reset your password, and make significant requests within Members Online (e.g. changing Income Stream payment amounts or frequency).
- How does it work? Two-factor authentication (2FA) requires a unique, randomly-generated PIN in addition to your login details. 2FA is most effective when the PIN is provided to you through a separate application, such as a text message (SMS) to your mobile phone. If we don't have your mobile phone number on file, please contact us.
2. reCAPTCHA
- When is it required? When you register for access to Members Online, reset your password, or if you attempt to log in more than twice within one minute.
- How does it work? reCAPTCHA helps by asking you to complete a simple test that proves you are human and not a computer trying to break into a password protected account.
As usual, some requests will need you to prove who you are. Read our Proof of identity web page for more information, including how you can do this through Members Online.
You can help us protect your privacy and identity by creating a secure password and changing it regularly – refer below to learn more.
How to register for access to Members Online
Registering for Members Online gives you access to your ESSSuper account(s) in minutes!
We've created a video tutorial, available at the top of this page, to help you register.
If you prefer to read though the steps:
- Go to the Members Online login screen, and click on the 'Register Now' button at the bottom
- Enter your:
- Member number
- Last name (surname)
- Given names, and
- Date of birth (DD/MM/YYYY)
- Tick the reCAPTCHA box
- Click the Terms of use link and read them before continuing. Close the pop-up window and tick the box to confirm you've read and understood the terms of use
- Click on 'Register'
- A one-time PIN will be sent to you in a text message (SMS) to your mobile phone
- Enter the unique PIN in the first available field
- Enter the password you want to use for Members Online (that meets the requirements listed), then re-enter it to ensure it's right, then
- Click on 'Submit'.
- You're done!
If you have any problems registering, for example if we don't have your mobile phone number on file or you don't receive the one-time PIN, please contact us.
Your member number is not the same as your payroll number, it's a unique number allocated to you by ESSSuper. You can find your member number using our online Find My Member Number tool, on your Annual Benefit Statement, or you can contact us.
Register now
How to reset your password
If you can't remember your password or are updating it to keep your account secure, resetting your Members Online password gives you access to your ESSSuper account(s) in minutes!
We've created a video tutorial, available at the top of this page, to help you reset your password.
If you prefer to read though the steps:
- Go to the Members Online login screen, and click on the 'Forgotten your password?' button at the bottom
- Enter your:
- Member number, and
- Last name (surname)
- Date of birth (DD/MM/YYYY), and
- Postcode (of your mailing address)
- Tick the reCAPTCHA box
- Click on 'Reset password'
- A one-time PIN will be sent to you in a text message (SMS) to your mobile phone
- Enter the unique PIN in the first available field
- Enter the password you want to use for Members Online (that meets the requirements listed), then re-enter it to ensure it's right, then
- Click on 'Submit'.
- You're done!
If you have any problems changing your password, for example if your mailing postcode isn't within Australia, we don't have your mobile phone number on file, or you don't receive the one-time PIN, please contact us.
Your member number isn't the same as your payroll number, it's a unique number allocated to you by ESSSuper. You can find your member number using our online Find My Member Number tool, on your Annual Benefit Statement, or you can contact us.
Reset your password now
Accessing Members Online without a mobile phone
For security purposes, your mobile phone number will need to be on file to register for access to, or log into, Members Online and use all the functions within the system. If we don't have these details on file, please contact us.
If you don't have a mobile phone or don't want to use Members Online, our Member Service Centre are here to support you over the phone, and Member Education Consultants can meet with you in a video appointment or in person.
Contact us
Will you be disadvantaged by choosing not to use Members Online?
The fast and secure access that Members Online offers meets the expectations of most members, however we appreciate that you may not want to use Members Online in all circumstances.
If that's the case, our Member Service Centre are here to support you over the phone, and Member Education Consultants can meet with you in a video appointment or in person. Our teams can provide account details and other ESSSuper information, and access Members Online to process requests on your behalf. Any forms that are only available through Members Online can be emailed or posted to you.
Contact us
What to do if Members Online isn't recognising your details or you're experiencing technical issues
If your details have changed or are incorrect in our records, please contact us to check or update the information we have on file for you.
Members Online has been set up to accommodate most online browsers (e.g. Google Chrome, Safari, Microsoft Edge, Mozilla Firefox, etc.). If you're experiencing problems please check the settings of your internet browser.
The Members Online system uses session-based cookies. These cookies are used to recognise you once you have signed in, and to provide you with your confidential account information. You may need to allow cookies for Members Online in order to use the site. The session-based cookies are deleted once you log out of Members Online.
If you're having trouble using Members Online at your workplace, you may need to discuss your access to the site with your IT department as some restrictions may apply.
You can access any of your ESSSuper account information contained within Members Online by contacting us.
Create a secure password and change it regularly
Set up a Members Online password that is:
- Based on a phrase that only you know, is at least eight characters long, and contains:
- One lower case letter – Example: a
- One upper case letter – Example: A
- One number – Example: 1
- Easy to remember, but difficult for someone else to guess
- Unique to Members Online (don't reuse passwords from other websites or apps)
- Is only known to you, not shared with family or friends.
Remember to change your password regularly and keep your ESSSuper account details confidential.
Beware of fraudulent emails, phone calls, and SMSs
From time to time, we may contact you about your account. For example, you may receive an email from ESSSuper letting you know there's a document (e.g. your Annual Benefit Statement) available in your Members Online inbox, which directs you to log into Members Online. If you receive an email, phone call, or SMS you're unsure about, contact us directly – never use the contact details provided by an email, phone call or SMS.
Email and SMS
ESSSuper will never send you an email or SMS asking you for your personal information. However, fraudsters may send you a fake email or SMS that can be very convincing and contain harmful links or malicious attachments, in an attempt to steal your personal information. This is known as phishing, and you can recognise these emails or SMSs by:
- An unfamiliar email address or other contact details for ESSSuper
- Requests for your personal information
- Suspicious attachments – don't open any!
- Bad grammar or spelling (English)
- Links that seem to take you directly to Members Online
- Images that don't look quite right.
Genuine ESSSuper email addresses include "esssuper.com.au" – you can check this by hovering over the address.
Over the phone
Some things you can do if you suspect you've received a fraudulent phone call:
- If the caller claims to be an ESSSuper employee and you have reason to doubt their identity, end the call and contact us directly – don't use the contact details the caller provided – to continue the discussion with our Member Service Centre. If talking to a suspicious caller, it may be wise to:
- Ensure you only use simple words that can't be re-edited to misrepresent you if recorded (e.g. don't say your name)
- Make a note of why they're calling, their name, and their contact number.
- Be aware of voice recorded messages that dial automatically and ask you to call a number back. These are generally fake and designed to get your personal information.